Frequently Asked Questions (FAQ)

 


What’s your return policy?

If your order arrives damaged in any way, please return it and we will make it right, no questions asked. If you are unhappy with your order, please contact us and let us know what isn’t satisfying about your order and we will make it right. We want you to be happy!


What is Soy wax? Where does it come from? And, why choose it over Paraffin wax?

Soy wax is a vegetable wax that comes from domestically grown soy beans. Once they are harvested, they are washed, cracked, the hulls are removed and the beans are rolled into flakes. After this, the oil is removed from the flakes and hydrogenated, which converts the oil into a saturated oil and once cooled is soy wax. Why soy and not paraffin? Soy wax is a natural wax and paraffin is made from petroleum oil which increases CO2 in the atmosphere and can leave soot behind. Soy Candles are natural and non-toxic, they burn cleaner and don’t leave soot on your walls or on your furniture. They have a low melting point and burn up to 50% longer. Due to the fact Soy wax has a much lower melting point, it’s much more fragrant and throws scent better.


How do I get the most out of my Soy Candle?

We want you to get the most out of your purchase and get the longest life out of your candle. Soy wax has a memory, meaning the first time you burn your candle, how far you let it burn across the container is how far it will burn each time you light it. We suggest you let it burn fully across the container (usually 1″ across per hour) so it doesn’t tunnel and leave wax along the sides of the container. This also gives you a good “melting pool” (1/4″ is perfect) which is how you get the strongest fragrance out of your candle. Keep your wick trimmed to 1/4″ and out of drafts, both of which can causing smoking. Always remember to keep your burning candle in sight, out of reach of children and pets. Never leave your candle unattended and burn in a well ventilated area each time you light it. Make sure to burn on a heat resistant surface and don’t move while it’s lit or until the wax hardens. Discontinue use when 1/4″ of wax remains at the bottom of the container. Be safe, be smart!

Don’t see your question here? Feel free to send any questions and we will happily answer.